FAQs

We accept the following payment options:
  • Bank Transfers: Unionbank, BPI
  • Debit Card/Credit Card via Paymongo
Please send your payment receipts along with your order number for confirmation to hello@tisahome.co

Our lead time is 2 to 4 business days for Metro Manila and 5 to 10 business days outside Metro Manila.
For indent orders: 4 to 6 weeks
We use use GogoExpress for swatches and Transportify  for large sized items (Metro Manila only).

We can ship outside Metro Manila via the following courier partners: 
  • Transportify
  • AP Cargo
Shipping outside Metro Manila is not free and is calculated by weight. Please wait for our estimated shipping fee before completing checkout.

Pickup Hours:
  • 9am to 12pm
  • 1pm to 5pm
Orders can be picked up at our warehouse address at Unit 07 4/F, 11 Banner St, Bagong Ilog, Pasig City
Please make sure you have a pick-up schedule before visiting our collection point.

To pre-order out of stock items:
1. Contact us for your order inquiry
2. We require a 50% downpayment to proceed 
3. Wait for your order to arrive. Lead time is from 4 to 6 weeks. This excludes shipping delays beyond our control.
4. Once your orders arrive, settle the remaining balance.
5. Your orders are now ready for pickup or delivery

We also offer tile sourcing services for large quantities. Please message us to inquire.

You may visit our showroom located at 21 San Rafael St. Brgy. Kapitolyo, Pasig City 1603 from Mondays to Fridays ; 9am to 5pm
Book a Visit here

You may reach us through our email: hello@tisahome.co and instagram: @tisahome